FAQs

Is Havaianas a Brazilian brand?

Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.

Where does the Havaianas name come from?

The name was inspired by Hawaii, the sea and sun paradise that is aligned with the Havaianas vibe.  Havaianas means “Hawaiians” in Portuguese, inspired by the namesake holiday destination which perfectly embodies the endless summer lifestyle and is so similar to the Brazilian life-style.

Where did the inspiration to create the first Havaianas style come from?

The design of Havaianas were inspired by the Japanese sandal model, known as Zori, consisting of thin rice straw sole and fabric straps. To adapt the Japanese model to the Brazilian market, Alpargatas used rubber as raw material and the rice grain format for the texture of the insole.

Where are Havaianas produced?

Havaianas is 100% produced in Brazil.

How do I know my Havaianas size?

All Havaianas are in Brazilian sizing. The vast majority of Havaianas styles are made in such a way that allows each size to comfortably fit two conventional sizes.

Each style has its specific sizing, but in general, the sizes follow this range: 

Baby: 17/18  |  19  |  20  |  21  |  22  |  23/24  
Kids: 23/24  |  25/26  |  27/28  |  29/30  |  31/32  |  33/34  
Adults (Female): 35/36  |  37/38  |  39/40
Adults (Male): 35/36  |  37/38  |  39/40  |  41/42  |  43/44  |  45/46

More details can be viewed on the size chart when you click on a specific style.

What happens if I am unable to order from the website the quantities I need?

If you want to place a corporate order or large order for weddings and other special occasions, please email us at info@shophavaianas.ph.

Can I customize and resell Havaianas?

Havaianas pairs are solely designed, marketed, and manufactured by the Brazilian company São Paulo Alpargatas S.A. In the Philippines, only Terry S.A., Inc. is authorized to distribute Havaianas nationwide. This website, www.shophavaianas.ph, is registered under Terry S.A. Inc.

Aside from our online store, retail stores, and authorized retailers, no other company or individual is authorized to RESELL Havaianas in the Philippines in any form. We can only guarantee the authenticity of your Havaianas pairs when bought from our authorized online and retail stores.

Any customization that is not made or approved by São Paulo Alpargatas S.A. is illegal. Illegal customization does not offer quality control and represents a risk for consumers. Havaianas Philippines does not support any kind of customization made without the approval and prior consent of São Paulo Alpargatas S.A.

I would like to buy additional straps, is it possible?

Sorry, but we do not sell straps and soles separately at any of our authorized retail stores.  If you're looking to customize a pair to fit your personality, watch out for our annual Make Your Own Havaianas event.

How do I clean my Havaianas?

Because Havaianas are made from natural rubber, it is important to clean them with a mild detergent.  Please do not use bleach.  Dip your Havaianas in warm water with mild detergent for a few minutes. Use a soft sponge (non abrasive) to clean them and then rinse them. Do not put them into a washing machine, this can damage the product.

How long does a pair of Havaianas last?

The durability of a pair of Havaianas depends on several factors, such as frequency of use and how long the pair has been used, type of use, type of floor/ground, product care, among others.

As part of our quality guarantee, concerns on pairs can be analyzed and processed subject to our fair use guidelines. Fair use excludes mishandling, or conducting strenuous activities whilst wearing Havaianas (e.g. playing basketball, hiking, etc). In such instances, Havaianas reserves the right to refuse an exchange.

Are Havaianas quality tested?

Yes! Before leaving the factory, in order for you to receive your Havaianas with the high quality you deserve, the products undergo several tests in our lab.

What are your payment options and in what currency will my payment at checkout be charged in?

We accept credit card payments (Visa and MasterCard), Paypal, bank deposit (BDO, RCBC) and over-the-counter payments at Bayad Center, M Lhuillier and EC Pay. Over-the-counter/bank deposit payments should be settled within 48 hours to avoid cancellation of order.  Once settled, please allow payment to be verified within 24 hours.  We may request for identification documents for credit card transactions. Currency in use is Philippine Pesos (PHP).  

How long does it take to process my order?

All orders are shipped from our warehouse in Metro Manila and will be sent to you via our partner courier. From the time of payment confirmation, excluding weekends and holidays, orders will be delivered within the next 3-5 business days for those shipped within Metro Manila, and 3-7 business days for provincial delivery. Over-the-counter/bank deposit payments are verified within 24 hours before we can start processing your order.  

We ship nationwide but currently do not ship outside of the Philippines.

At Havaianas, we encourage a happy and balanced work schedule. Our offices are closed on Saturdays, Sundays and government declared holidays. If you place an order at the end of day on Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or on the next business day. 

We strive to deliver your orders within 3-7 days, but we may encounter delays that may be caused by the following, among other exceptional circumstances:

  • Unforeseen circumstances such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
  • Shipping service interruptions
  • Access to delivery area
  • Incomplete address indicated by customer or no one to receive the order
  • Peak season and holidays
  • Customization of products
  • Specialized items
What is the exchange policy of Havaianas?

In cases wherein you have received an item that is defective, is not what you ordered, or has missing parts, you may have your item replaced as long as it meets the following criteria:

  • It is within fifteen (15) days upon receiving the package.
  • It is in new condition, never been used, and in the original packaging along with all accessories.
  • The item was purchased from www.shophavaianas.ph.

Please drop us an email at info@shophavaianas.ph and indicate on the subject line “For Exchange”. Please provide us with the following details and we will coordinate with you once we receive your email.

  • Order #
  • Customer name
  • Address
  • Date of purchase
  • Item to be exchanged (style, size, color)
  • Reason for exchange
A photo of the item/s is appreciated but not necessary.  We will request the item to be returned to us for further evaluation.

Where else can I buy Havaianas?

To find an authorized Havaianas retailer, please visit this link - http://www.havaianas.com.br/en-ph/store-locator

How do we get in touch with Havaianas?

We’d love to hear from you! Please get in touch with us at info@shophavaianas.ph and we shall get back to you as soon as possible.  You can also give us a call at landline number (02) 8401788 local 205.